Warranty Policy

Warranty Terms & Conditions
This warranty is limited to either the repair or replacement (at ISEASY's sole discretion) of the defective product during its warranty period.
If a product is found to be defective within 3 months of its shipping date from ISEASY, and if the said product was properly installed and used, the product can be considered defective on arrival (DOA) and the Customer may create a DOA request online for ISEASY to provide expedited replacement service.
After 3 months from its shipping date from ISEASY, Customers must create a service request prior to sending the defective product to Moxa for repair. The ISEASY website allows Customers to create a service request online.
Customers agree to insure their product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or an equivalent when they ship products to ISEASY for repairs. Customers may either seek assistance from the original dealer, or from the closest ISEASY Service Office.
Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer.
Unauthorized Returns
ISEASY will not accept products that are returned without a valid service request or items that are not ISEASY products. Such products will be shipped back at the Customer’s own risk and expense. No refunds or exchanges will be offered.

Warranty Exclusions
This warranty does not cover:

Products found to be defective after the warranty period has expired.
Products subjected to misuse or abuse, whether by accident or other causes. Such product conditions will be determined by ISEASY at its sole and unfettered discretion.
Products damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.
Products modified in any way NOT described explicitly in the corresponding product's user manuals. (NOTE: The product's user manuals provide instructions for installing, configuring, and maintaining your ISEASY a product. Please refer to the user manuals before installing or configuring the product.)

Service Terms & Charges
Once the Customer agrees to a product inspection, ISEASYa will inspect the product, send a quote for the total repair cost, and will wait for the Customer’s approval.

If the Customer does not want ISEASY’s repair service, ISEASYa will either return the defective product to the Customer or scrap the product locally, based on the Customer’s decision. If the product is out of warranty, the Customer will be responsible for the shipping costs.