Warranty Policy
IsEasy Product Warranty Policy
Effective Date: 15 August 2024
This limited warranty ("Warranty") applies to end-users ("you") who have purchased the following IsEasy brand products:
- Induction Cooktop
- Gas Hob
- Refrigerator
- Electric Cooktop
- Range Hood
Contact Information for IsEasy:
- China: No. 567 Minzhi Avenue, Longhua District, Shenzhen, 518000, Guangdong Province, China
- US East Coast: 1175 Florence Columbus Road UNITB (A12-A35), Bordentown, NJ 08505, USA
- Germany: C/O Heinrich-Barth-Str. 18, 53881 Euskirchen, Nordrhein Westfalen, Germany
Email: support@iseasy.com
Warranty Coverage
This Warranty is valid only for purchases made through IsEasy Authorized Business Partners, dealers, and official channels. It applies solely to genuine IsEasy-branded products.
IsEasy reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.
Warranty Period
The warranty period ranges from 1 to 3 years, depending on the product type and region. The detailed warranty periods are as follows:
| Product | US/UK | EU | Coverage |
|---|---|---|---|
| Induction Hob/Electric Hob | 1 Year | 2 Years | 1st year: Parts, transport & labor; 2nd year: Parts only. |
| Gas Hob | 1 Year | 2 Years | 1st year: Parts, transport & labor; 2nd year: Parts only. |
| Cooker Hood/Range Hood | 1 Year | 2 Years | 1st year: Parts, transport & labor; 2nd year: Parts only. |
| Cooker Hood Motor | 1 Year | 3 Years (EU) | 1st year: Parts, transport & labor; 2nd/3rd year: Parts only. |
| Wine Cabinet | 1 Year | 2 Years | 1st year: Parts, transport & labor; 2nd year: Parts only. |
For other product-specific warranty information, please refer to the full product listing.
How to Make a Warranty Claim
- Contact Customer Service: If you encounter any issues, contact our Customer Service team via support@iseasy.com.
-
Submit a Claim: If troubleshooting does not resolve the issue, submit a warranty claim with the following information:
- Order number
- Product name and model
- Purchase date
- Reason for return/exchange
- Relevant photos or videos of the issue
What IsEasy Will Do:
Upon receiving your warranty claim, IsEasy will investigate and may repair, replace, or refund the product depending on the issue. You may be required to return the defective product or part.
Replacement/Refund Policy
Eligibility for return or exchange depends on the period since purchase:
| Period | Conditions for Return/Exchange |
|---|---|
| Within 1 Month | Defective, manufacturing defects, wrong items delivered, or change of mind. |
| After 1 Month | Only manufacturing defects or significant quality issues. |
Please note that all items must be returned in their original packaging and condition.
Warranty Exclusions and Limitations
The warranty does not cover the following:
- Normal Wear and Tear: Damage due to regular use.
- Consumables: Items that require regular replacement, such as filters or bulbs.
- Non-Genuine Products: Damages from non-genuine parts.
- External Damage: Scratches, dents, or marks on external covers/panels.
- Abuse and Negligence: Misuse or improper handling by the end-user.
- Unauthorized Repairs: Issues from unauthorized modifications or repairs.
If the Warranty is deemed null and void, IsEasy will no longer be liable for repairs, replacements, or refunds.
Conclusion
IsEasy offers a comprehensive warranty to ensure customer satisfaction and product reliability. If any issues arise, we are committed to resolving them promptly within the Warranty's terms.