Shipping Policy

Shipping Policy

Overview

Thank you for visiting IsEasy. This Shipping Policy explains how we handle shipping for purchases made on our website iseasy.com. By making a purchase on our site, you agree to the terms outlined in this policy.

Shipping Locations

We are proud to offer global shipping from our warehouses located in North America and Europe. We strive to deliver your orders efficiently and promptly, no matter where you are in the world.

Processing and Shipping Time

Order Processing: Orders are processed within 48 hours.

Shipping Time:

  • Europe:
    • Germany: Typically 2-3 business days.
    • Other European Countries: Generally 3-9 business days.
  • United States: Typically 2-5 business days.
  • Other North American Locations: Generally 3-9 business days.

Shipping Carriers

  • United States: We primarily ship through UPS, USPS, or FedEx depending on your location and the nature of your order.
  • Europe: Orders are typically shipped via DHL or DPD to ensure timely and reliable delivery.

Order Confirmation: You will receive an email confirmation once your order has been processed and shipped.

Shipping Rates

We are pleased to offer free shipping on all orders, regardless of the destination.

International Shipping

For international orders, please be aware of the following:

  • Customs and Import Duties: Customers are responsible for any customs fees, taxes, and import duties that may apply. These charges vary by country and are not included in our shipping rates.
  • Delivery Times: International shipping times may vary and are subject to customs processing in the destination country.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your order through the carrier's website using the provided tracking number.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team at support@iseasy.com within 7 days of the expected delivery date. We will work with the carrier to locate your package or arrange for a replacement.
  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as appropriate.

Returns and Exchanges

Please refer to our [Return Policy] for information on returns and exchanges.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: [support@iseasy.com]

  • China Office: No. 567 Minzhi Avenue, Longhua District, Shenzhen, 518000 Guangdong Province, China

    US East Coast Address: 1175 Florence Columbus Road UNITB (A12-A35), Bordentown, NJ 08505, USA

    Germany Address: C/O Heinrich-Barth-Str. 18, 53881 Euskirchen, Nordrhein Westfalen, Germany

Additional Tips

  1. Customization: Ensure that all placeholders (e.g., IsEasy, support@iseasy.com, [support@iseasy.com]) are filled in with your specific details.
  2. Legal Review: Have the final policy reviewed by a legal professional to ensure compliance with local and international laws.
  3. Clarity: Make sure the language is clear and understandable for your customers.