IsEasy Troubleshooting Guide: Induction Cooktop

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IsEasy Troubleshooting Guide: Induction Cooktop

1. Issue: The cooktop is not powered on (all burners are not working, buttons are unresponsive, no display, no "drip" sound)

  • Possible Causes:

    • Loose connection of wiring points.
    • Circuit breaker tripped or fuse blown.
    • The junction box has no electricity.
    • Product malfunction if the above causes are ruled out.

  • Solution:

    • Recheck the wiring by professional electricians.
    • Recheck the circuit breaker or fuse by professional electricians.
    • If all the above are checked and still no power, contact after-sales personnel and provide corresponding videos or pictures.

2. Issue: The cooktop is not powered on (all burners are not working, buttons are responsive, no display, with "drip" sound)

  • Possible Cause:

    • Product malfunction.

  • Solution:

    • Contact after-sales personnel and provide corresponding videos or pictures.

3. Issue: After power on, the control board displays but the buttons cannot be pressed

  • Possible Causes:

    • Improper operation.
    • Transportation damage.
    • Product malfunction.

  • Solution:

    • Press or slide with fingertips on the abdomen.
    • After powering off, try removing the screws around the crystal board, lifting it up, then reinstalling the crystal board and fixing it before powering on.
    • If the problem persists, contact after-sales and provide corresponding videos or pictures.

4. Issue: Intermittent heating (water sometimes boils and sometimes does not)

  • Possible Causes:

    • Selecting gears below 3rd gear (including 3rd gear).
    • Product malfunction if it happens above 3rd gear.

  • Solution:

    • Burners will intermittently heat up below the 3rd gear.
    • If this occurs above the 3rd gear, contact after-sales service and provide corresponding videos (regarding the boiling state of water).

5. Issue: All burners display code "E0"

  • Possible Causes:

    • No cookware on the cooktop.
    • Incorrect material of the cookware.

  • Solution:

    • Place a magnetic iron or steel pot on the cooktop.
    • Use magnetic stickers or steel cookware; aluminum or copper pots cannot be used.

6. Issue: Single burner display code "E1"

  • Possible Cause:

    • Wire coil open circuit fault.

  • Solution:

    • Contact after-sales personnel and provide corresponding videos or pictures.

7. Issue: Single burner display code "E2"

  • Possible Cause:

    • Short circuit fault of NTC probe on the cooktop.

  • Solution:

    • Contact after-sales personnel and provide corresponding videos or pictures.

8. Issue: All burners display code "E3"

  • Possible Cause:

    • System voltage too high.

  • Solution:

    • Check the system circuit voltage by professional electricians.

9. Issue: All burners display code "E4"

  • Possible Cause:

    • System voltage too low.

  • Solution:

    • Check the system circuit voltage by professional electricians.

10. Issue: Single burner display code "E5"

  • Possible Cause:

    • Dry burn protection.

  • Solution:

    • Power off and wait for cooling before reconnecting.

11. Issue: Single burner display code "E6"

  • Possible Cause:

    • IGBT Thermistor short circuit.

  • Solution:

    • Contact after-sales personnel and provide corresponding videos or pictures.

12. Issue: Single burner display code "E7"

  • Possible Cause:

    • IGBT Over temperature protection.

  • Solution:

    • Contact after-sales personnel and provide corresponding videos or pictures.

13. Issue: Two burners located on the same side display code "E8"

  • Possible Cause:

    • Poor contact at the connection point of the power cord.

  • Solution:

    • Recheck the wiring by professional electricians.

14. Issue: Display code "LO"

  • Possible Cause:

    • The child lock button has been pressed.

  • Solution:

    • Long press the child lock button for 3 seconds.
    • If long pressing does not cancel the lock, power off and restart. If unresolved, contact after-sales service.

15. Issue: Display code "H"

  • Possible Causes:

    • High temperature warning (surface temperature between 60°C and 65°C).
    • Product malfunction if the warning does not disappear when the temperature normalizes.

  • Solution:

    • High temperature warning will disappear when the cooktop plate temperature is within the normal range. If it doesn't, contact after-sales service and provide corresponding videos or pictures.

16. Issue: Scratches on the cooktop

  • Possible Cause:

    • Uneven or uneven bottom of the pot or foreign objects.

  • Solution:

    • Suggest using a pot with a flat bottom.

17. Issue: There are stains on the cooktop

  • Possible Cause:

    • Soup and oil spills onto the cooktop.

  • Solution:

    • Avoid overfilling pots. After using the cooktop, clean the surface with lemon water once the "H" code disappears.

18. Issue: Incomplete digital display

  • Possible Cause:

    • Product malfunction.

  • Solution:

    • Contact after-sales personnel and provide corresponding videos or pictures.

19. Issue: The cooktop broke

  • Possible Causes:

    • Transportation damage.
    • Sharp object impact.

  • Solution:

    • If found during unboxing, contact after-sales service.
    • Avoid using iron sharp kitchen utensils that may cause high impact on the cooktop.

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